Submitting a Higher-Level Review (HLR) request can feel like taking a big step into the unknown. If your VA disability claim was denied or you received a rating lower than expected, the HLR process offers a faster way to have your case reviewed—without having to gather new evidence. But once you file, what actually happens next?

Here’s what you can expect and how to make the most of this important stage in your benefits journey.

1. Your Case Is Assigned to a Senior Reviewer

After submitting your HLR (using VA Form 20-0996), the VA assigns your case to a more experienced claims adjudicator—someone who wasn’t involved in the original decision. These reviewers are trained to identify legal or factual errors that may have occurred during the initial claim review.

This fresh set of eyes can make all the difference if your claim was mishandled the first time around.

2. Optional Informal Conference

If you selected the option for an informal conference, the reviewer will schedule a phone call with you or your representative. This is your chance to explain why you believe the VA made a mistake and highlight key details or evidence that may have been overlooked.

This phone call can be powerful—but preparation is critical. You must be ready to speak clearly about your case and why the original decision should be changed.

3. No New Evidence Is Allowed

The HLR process is based strictly on the evidence already in your VA file at the time of the original decision. You cannot add new documents or medical records at this stage.

This means the focus is on pointing out errors in how the evidence was evaluated—not adding to it. If you do have new evidence, you’ll need to consider a Supplemental Claim instead.

4. A New Decision Is Issued

The reviewer will make a new determination based on the existing record. This can result in:

• A grant of benefits or increase in rating

• A continued denial (often with a clearer explanation)

• Identification of a duty-to-assist error, which could reopen the claim

Most HLR decisions are issued within a few months, making this one of the faster appeal options.

5. Next Steps After a Denial

If your HLR doesn’t go your way, you’re not out of options. You can:

• File a Supplemental Claim with new evidence

• Appeal directly to the Board of Veterans’ Appeals

Each path has pros and cons, and your choice should depend on what’s missing or flawed in your current record.

Why HLRs Are Worth It

Many Veterans who get denied benefits give up too soon. In reality, VA reviewers often make mistakes—misreading records, relying too much on flawed exams, or misapplying the law. The HLR process allows you to push back without waiting years.

At Veterans Valor, we help Veterans identify errors in their claim decisions and prepare strong HLR submissions. If you’ve been denied, we can review your decision and advise you on the best next move—whether that’s a Higher-Level Review, a Supplemental Claim, or a Board appeal.

The first step to winning your appeal is understanding the system. We’re here to guide you every step of the way.