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Privacy Policy & Terms of Service

Privacy Policy

Veterans Valor VA Claims Consulting LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, and SMS communications.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, email address, phone number, VA claim information, etc.
  • Communication Data: Text/SMS communications, consent records, and support correspondence.
  • Usage Data: Website interaction, forms completed, or messages exchanged.

2. How We Use Your Information

We use your information to:

  • Provide VA claims consulting services.
  • Schedule and confirm appointments.
  • Request documentation or follow-up on service-related actions.
  • Notify you of important updates or changes to your claim or services.

3. SMS/Text Messaging

We use SMS messaging to communicate transactional and informational messages related to your VA claim, such as:

  • Appointment reminders
  • Document requests
  • Claim status updates
  • Payment reminders or confirmations Frequency: Messages are sent on an as-needed basis, generally 2-4 messages per month, depending on your level of engagement or case status.

Message and data rates may apply. You may opt out at any time by replying STOP to any message.

4. Data Protection

Your information is stored on HIPAA-compliant platforms. We do not sell or share your data with third parties for marketing purposes.

5. Your Rights

You have the right to access, update, or delete your information. Please contact us at [admin@vetvalor.com] to exercise your rights.

 

Terms of Service

These Terms of Service govern your use of Veterans Valor VA Claims Consulting services, including our website and SMS/text communication features.

1. Consent to SMS/Text Messages

By submitting your phone number via our website, service agreement, or during a consultation, you agree to receive SMS/text messages from us.

  • Purpose: Messages are for transactional and service-related communication.
  • Frequency: Typically 2-4 messages per month, but may vary based on your claim status.
  • Opt-Out: You can opt out at any time by replying STOP.

2. User Responsibilities

You agree to:

  • Provide accurate contact information.
  • Not misuse our services or impersonate another individual.
  • Keep your phone number up to date to ensure proper delivery of messages.

3. Message Delivery

We are not responsible for message delays or failures caused by mobile network issues or incorrect user data.

4. Limitation of Liability

We provide claim consulting services but do not file claims directly with the VA on your behalf. We do not guarantee specific outcomes. Use of our services is at your own discretion.

5. Changes

We may update these terms or our privacy policy from time to time. Continued use of our services constitutes acceptance of those changes.