One of the most common frustrations veterans face is how long it takes for the Department of Veterans Affairs (VA) to process disability claims. While some progress has been made in 2025, the VA continues to struggle with backlogs, leaving many veterans waiting months or even years for decisions. Understanding the reasons behind these delays and knowing what you can do about them can help veterans better navigate the system.
The VA has been under increased pressure to reduce wait times after the passage of the PACT Act, which expanded benefits for veterans exposed to burn pits, Agent Orange, and other toxic exposures. The surge in claims has overwhelmed the VA’s already burdened system. In response, the VA has hired thousands of new employees, expanded training programs, and upgraded its digital infrastructure to handle claims more efficiently. Many claims are now processed electronically rather than through paperwork-heavy methods, which has helped reduce some bottlenecks.
However, delays remain common. Part of the issue is the complexity of medical evidence required to prove service connection. Veterans often submit incomplete claims or lack the necessary supporting documents, causing the VA to request additional evidence and slowing the process. In other cases, VA staff must wait for medical exams or outside medical records before moving forward. Even with more employees, the volume of claims remains high enough to keep backlogs growing.
For veterans navigating this reality, preparation is essential. Filing a fully developed claim with all relevant medical records, service documents, and nexus letters from doctors can drastically reduce the chance of unnecessary delays. Working with a Veterans Service Organization (VSO) or accredited representative is another way to strengthen your claim before it’s even submitted.
Persistence also matters. If a claim seems stalled, veterans have several options, including filing a supplemental claim with new evidence, requesting a Higher-Level Review, or appealing directly to the Board of Veterans’ Appeals. Those who are homeless, terminally ill, or experiencing extreme financial hardship can also request expedited processing.
The VA’s delays are frustrating, but they shouldn’t discourage veterans from seeking the benefits they have earned. In 2025, the system is improving, but veterans who are proactive, organized, and persistent will be in the best position to secure a fair and timely decision.
