If your VA disability claim has been denied or rated too low, one of the smartest moves you can make during a Higher-Level Review (HLR) is to request an informal conference. In 2025, more veterans are using this powerful feature to speak directly with a senior reviewer and explain why their decision should be changed. This can significantly improve your chances of a favorable outcome—especially when your claim involves complex conditions or misunderstood evidence.
What Is an Informal Conference?
An informal conference is a scheduled phone call between you (or your representative) and the VA reviewer handling your HLR. It’s your chance to:
Point out errors in the original decision
Clarify how the evidence supports your claim
Highlight any misinterpretations of law or facts
Ensure the reviewer fully understands your case before making a new decision
While you can’t submit new evidence during an HLR, you can explain and emphasize what’s already in the record—and that’s exactly what an informal conference lets you do.
Why Request an Informal Conference in 2025?
With so many claims being denied in 2025 due to rating criteria updates, lack of clarity, or clerical errors, a one-on-one conversation with a senior reviewer can make all the difference.
Benefits of an informal conference include:
Correcting misunderstandings—especially if the original reviewer overlooked critical evidence
Clarifying complex claims, such as mental health or multiple connected conditions
Humanizing your case—letting the reviewer hear directly how your disability impacts your life
Avoiding another denial that might require a longer and more formal appeal
Veterans often find that simply being able to speak to a decision-maker leads to a more accurate and empathetic review.
How to Request an Informal Conference
When filling out VA Form 20-0996 for your HLR, make sure to:
Check the box requesting an informal conference
Include your correct phone number
Be available within the 7- to 14-day window after the VA contacts you
Let your representative know ahead of time, if one is handling the review on your behalf
You’ll typically receive a call from the VA to schedule the conference. If you miss it, your HLR will proceed without the discussion—so stay alert and prepared.
Tips for a Successful Conference
Be respectful, but clear—this is a chance to advocate for yourself, not argue
Have notes prepared on what the VA missed or misinterpreted
Walk through your key points and refer to specific pages or documents in your file
Practice ahead of time if you’re nervous, or let your VSO or rep speak for you
This isn’t a courtroom or a formal hearing, but it’s still an important opportunity to influence the outcome of your claim.
Final Thoughts
An informal conference is one of the most underused but effective tools in the VA claims process. In a system where decisions can sometimes feel impersonal or rushed, speaking directly to the person reviewing your claim can be a game-changer. If you’re filing a Higher-Level Review in 2025, don’t skip this chance to be heard—it could make all the difference in getting the benefits you deserve.
